2021 CAHPS for PQRS Survey Quality Assurance Guidelines Version 2 Technical Corrections and Clarifications (Updated December 2, 2021 )
The CAHPS for PQRS Survey Technical Corrections and Clarifications document is a reference tool that highlights the corrections to the CAHPS for PQRS Survey Quality Assurance Guidelines V2. The Technical Corrections and Clarifications document has been updated to include revisions to INTRO1-IN, MONITOR, RESUME2 and Q30 of the English CATI Script, addition of a RESUME3 script and communicate that an FAQ from Appendix F of the CAHPS for PQRS Survey QAG V2 has been revised.
View or download the CAHPS for PQRS Survey Technical Corrections and Clarifications (12/02/2021 )
2021 CAHPS for PQRS Survey Quality Assurance Guidelines Version 2
The CAHPS for PQRS Survey administration protocols are contained in the CAHPS for PQRS Survey Quality Assurance Guidelines Version 2.
View or download the CAHPS for PQRS Survey Quality Assurance Guidelines Version 2
CAHPS for PQRS Survey Quality Assurance Guidelines Version 2 Summary of Updates and Emphasis
The CAHPS for PQRS Survey Quality Assurance Guidelines Version 2 Summary of Updates and Emphasis document is a reference tool that highlights the major changes from the CAHPS for PQRS Survey Quality Assurance Guidelines Version 1.0 to Version 2.
View or download the CAHPS for PQRS Survey Summary of Updates and Emphasis from Version 1.0 to Version 2.
2021 CAHPS for PQRS Survey Data Collection Schedule
Pre-Data Collection Tasks
| Task | Date |
| Vendors must submit English mail survey materials | 8/15/2021 |
| Vendors must complete and email the Vendor Access to Data Warehouse Form to | 9/9/2021 |
| Vendors must submit QAP | 9/19/2021 |
| Group practices must complete the web-based survey vendor authorization process for 2021 survey administration | 9/20/2021 |
| Vendors must provide confirmation that a new or updated DUA has been executed with CMS | 9/28/2021 |
| Vendors provide toll-free customer support phone number | 10/5/2021 |
| Vendors must submit English CATI screenshots | 10/17/2021 |
| Group practice sample files become available to vendors | 10/25/2021 |
Data Collection Tasks
| Survey Vendor Task | Date |
| Mail-out pre-notification letter | 11/9/2021 – 11/10/2021 |
| Open customer support toll-free line | 11/10/2021 |
| Mail-out first survey with cover letter within one week of the pre-notification letter | 11/16/2021 – 11/18/2021 |
| Mail-out second survey with cover letter to all non-respondents | 12/12/2021 – 12/13/2021 |
|
Initiate CATI follow-up for all non-respondents to the mail survey (1st attempt must occur during this time) |
1/4/2017 – 1/11/2017 |
| Submit interim data to the PQRS Data Warehouse | 1/10/2017 – 1/12/2017 |
|
Conduct additional CATI follow-up for all non-respondents to the mail survey |
1/12/2017 – 2/1/2017 |
| All inbound and outbound phone interviews end | 2/1/2017 |
| Cutoff date for returned mail surveys | 2/1/2017 |
| Customer support toll-free line closed | 2/1/2017 |
| Submit final data to CMS via the PQRS Data Warehouse | 2/7/2017 – 2/9/2017 |