The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey for group practices participating in the Physician Quality Reporting System (PQRS) was developed to collect information about patient experience and care within that group practice.
Click the Survey Instruments link for the 2020 reporting period survey materials. These surveys were used for the 2015 reporting period.
The survey administration protocols are contained in the CAHPS for PQRS Survey Quality Assurance Guidelines.
Note: 2020 was the last program year for CAHPS for PQRS. PQRS transitioned to the Merit-based Incentive Payment System (MIPS) under the Quality Payment Program. Please visit the CAHPS for MIPS webpage on CMS.gov for more information.
Updated CATI Scripts for the Optional Languages
The CATI Scripts for the optional languages have been updated to include a revision to the MONITOR and RESUME2 scripts and to add a RESUME3 script. [ Read More ]
Updated CAHPS for PQRS Survey Technical Corrections & Clarifications
The Technical Corrections and Clarifications document has been updated to include revisions to Appendix F, Frequently Asked Questions for Customer Support of CAHPS for PQRS Survey QAG V2 and the English CATI Scripts. [ Read More ]
Please click the links below to access additional resources about the PQRS program, patient experience measurement and quality improvement.
Visit our Physician Quality Reporting System page to learn more about the PQRS program, its requirements and quality measures.
Learn more about the set of CAHPS surveys and find a link to reports by visiting our CAHPS page.
Find Practical strategies for using CAHPS as part of your quality improvement efforts in AHRQ's CAHPS Ambulatory Care Improvement Guide.